Your ordered items will be shipped within 2-3 business days. If you notice any tampering or damage to the packaging upon delivery, please decline the package and immediately notify us at [Email]. Provide your order number and a photo of the affected package. We’ll promptly arrange a replacement delivery.
In the event of a delayed shipment, simply email us at [Email] with your order number. If your order goes missing or is lost in transit, we can resend the items if they’re still available, issue a credit note, or fully refund the amount. We’ll need you to confirm in writing that you didn’t receive the goods. Brown Living’s decision in such cases will be final and binding, and you won’t be able to make any further claims.